Refund Policy – PattaCloud Shop
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Refund Policy

Refund Policy

Simple & Transparent Refunds

PattaCloud provides a straightforward refund process for eligible VPS orders, with a defined 72-hour window and a first-order money-back guarantee.

01

72-Hour Refund Window

Eligible customers may request a refund within 72 hours from the time VPS provisioning has been completed. The refund period begins once the VPS has been successfully provisioned and is available for use.

Requests submitted after the applicable 72-hour period may not be eligible for a refund.
02

First-Order Guarantee

PattaCloud offers a first-order money-back guarantee for eligible customers. This guarantee may be used once per customer and applies only to the first qualifying VPS order.

The guarantee cannot be reused for subsequent purchases or additional services.
03

Services Not Covered

The refund policy does not apply to renewals, upgrades, additional resources, add-ons, or subsequent purchases.

  • Renewals of existing VPS services
  • VPS upgrades
  • Additional resources or add-ons
  • Additional services purchased after the initial order
  • Orders already refunded under the guarantee
04

Refund Eligibility

Refund requests must be submitted within the applicable refund window and the service must remain compliant with PattaCloud's policies.

  • Abuse of the service
  • Fraudulent activity
  • Payment or transaction abuse
  • Policy violations
  • Illegal or prohibited activity
  • Attempts to exploit the refund system
05

Refund Method

Approved refunds will generally be returned to the original payment method used for the transaction when that method supports refunds.

Processing times may vary depending on the payment provider or financial institution.
06

Responsible Service Usage

The refund period is intended to allow customers to evaluate the VPS service. Customers are expected to use the service responsibly and comply with all applicable PattaCloud policies.

07

Refund Requests

Customers who believe they qualify for a refund may submit a request through the PattaCloud contact page. Please provide sufficient information so the request can be reviewed efficiently.

08

Policy Interpretation

PattaCloud reserves the right to review refund requests individually and determine eligibility based on the circumstances of the order, account activity, service usage, and applicable policies.

Submitting a refund request does not automatically guarantee approval.

Need Help With a Refund?

If you believe your order qualifies under this policy, contact our support team through the PattaCloud contact page.

Request Refund Support